Terms & Conditions

Welcome to New Heits Fitness! These Terms & Conditions ("Terms") are like our friendship agreement - they explain how we work together. They govern your use of New Heits Fitness services, websites, and digital platforms operated by New Heits Fitness LLC, located at 3530 300th Street, Hull, IA 51239.

By using our services, you're agreeing to these terms. Think of it like joining our fitness family - we're all about respect, results, and having a good time while getting fit!

Here's everything we've got to help you succeed:

What You Get With Every Coaching Package:

• 24/7 Text Support: Got a question at 2 AM? We've got you covered!
• Customized Workouts: No cookie-cutter programs here - everything's made for YOU
• Nutrition Plans: Delicious meal plans that actually fit your lifestyle
• Calorie/Macro Updates: We adjust as you progress (because your body changes!)
• Comprehensive Check-ins: Regular chats to keep you on track
• Trainerize App Access: Available on our 3-month and 6-month packages

Digital Service Delivery:

Everything we do is delivered digitally - think of it as your personal fitness hub in the cloud! No physical products to worry about.

Your Timeline (We're Fast!):

• Initial Setup: You'll get access within 24-48 hours of payment - usually much faster!
• Custom Plans: Your personalized workout and nutrition plans arrive within 3-5 business days
• Ongoing Support: Your 24/7 text support starts the moment you enroll
• Check-ins: Scheduled based on your package (weekly or monthly)
• Plan Updates: Fresh updates delivered according to your package schedule

How You'll Access Everything:

• Email Delivery: Plans and materials sent straight to your inbox
• Trainerize App: Login credentials provided for eligible packages
• Text Support: Direct line to your coach via phone
• Video Calls: We'll coordinate these via email

Keeping Things Running Smoothly:

• Monthly Packages: Continuous service as long as your subscription is active
• Pay-in-Full Packages: You're covered for the entire duration you paid for
• If Something Goes Wrong: We'll let you know immediately and fix it fast
• Technical Issues: We'll find alternative ways to get you what you need

Minimum Age: 13 Years

• Ages 13-17: You'll need parent/guardian consent and supervision (safety first!)
• Ages 18+: You're good to go on your own

For Our Younger Athletes (with Parents):

• Parent/guardian must co-sign all agreements
• Parent/guardian should supervise all fitness activities
• Parent/guardian handles all payments and communications
• Parent/guardian can cancel services anytime on behalf of their child

When We Can't Help (Sorry!):

For safety reasons, we don't provide services to individuals with:

• Bipolar Disorder (exercise and nutrition changes can interact with this condition)
• Severe eating disorders that require medical supervision
• Acute medical conditions needing immediate medical attention
• Pregnancy complications (normal pregnancy fitness may be okay with doctor approval)

What We Need From You:

• Be honest about any health conditions during your intake
• Get medical clearance if we ask for it
• Stop exercising immediately if you feel pain, dizziness, or discomfort
• Keep us updated on any health changes during your program

Understanding the Risks:

By working with us, you understand that fitness involves some natural risks:

• Physical injury from exercise (we'll teach you proper form!)
• Muscle soreness and temporary discomfort (means it's working!)
• Allergic reactions to foods or supplements we suggest
• Equipment issues or improper use
• Aggravation of pre-existing conditions

Legal Limitations:

• New Heits Fitness isn't liable for injuries from program participation
• Our liability is limited to what you paid for services
• We can't guarantee specific results (everyone's different!)
• Third-party app/platform failures aren't our responsibility

Protecting Each Other:

You agree to protect New Heits Fitness from any claims or expenses arising from your use of our services.

Our Package Pricing:

• Month-to-Month: $400/month (3-month minimum commitment)
• 3-Month Package: $600/month or $1500 Pay-in-Full (save $300!)
• 6-Month Package: $500/month or $2400 Pay-in-Full (save $600!)

Payment Methods (Easy!):

• All major credit cards through secure Stripe processing
• Automatic billing for monthly programs (no missed payments!)
• One-time payments for Pay-in-Full packages

How Billing Works:

• Monthly programs: Billed on the same date each month
• Automatic renewal unless you cancel with proper notice
• Price changes: We'll give you 30 days notice
• Failed payments: Service paused until payment is resolved
• Pay-in-Full discounts: Applied automatically at checkout

Refund Policy (We're Understanding!):

Refunds are available for:

• Severe health issues preventing participation (we'll need medical documentation)
• "Act of God" circumstances (natural disasters, family emergencies)
• Other qualifying conditions as agreed in your coaching contract

Pay-in-Full Package Refunds:

• Pro-rated refunds available for qualifying circumstances only
• No refunds for convenience or change of mind
• Medical documentation required for health-related refunds
• Minimum 30-day program completion before refund consideration

If You Need to Cancel:

• 30-day written notice required
• Email us at: [email protected]
• Your services continue through the current billing period
• Pause option: Up to 90 days for temporary life circumstances

When We Might End Services:

We reserve the right to terminate services for:

• Violation of these terms
• Abusive or inappropriate behavior toward our team
• Non-payment of fees
• Health conditions that make services unsafe

Account Deactivation:

• We can deactivate your account upon request
• Your data is retained according to our Privacy Policy
• Access to materials ends at the close of your billing period

Our Content Belongs to Us:

All the content we create for New Heits Fitness is protected by copyright:

• Training videos and exercise demonstrations
• Nutrition plans and meal guides
• Educational materials and resources
• Our proprietary workout programs

What You Can Do:

You get a license to:

• Use all materials for your personal fitness journey
• Download and store materials for personal use
• Please DON'T resell, redistribute, or share with others

Your Progress Content:

When you share progress photos, testimonials, or feedback:

• You give us permission to use this content for marketing (you're inspiring!)
• You still own your personal content
• You can ask us to remove it anytime

What You'll Need:

• Reliable internet connection
• A device (smartphone, tablet, or computer)
• Email access for communications
• App compatibility for Trainerize (when applicable)

Platform Availability:

• Our services are available 24/7 (with occasional maintenance)
• We're not responsible for your internet outages or device failures
• Third-party platform issues (like app store problems) are beyond our control

Your Data Security:

• All payments processed through secure, PCI-compliant Stripe
• Our website uses HTTPS encryption
• Your data is stored securely through our platform providers

Service Communications (The Important Stuff):

• Program updates and coaching materials
• Appointment reminders and scheduling
• Progress tracking and feedback
• Customer service responses

Marketing Communications (The Fun Stuff):

• Email newsletters and tips
• SMS marketing (only with your permission)
• Social media updates
• Helpful fitness content

Easy Opt-Out Options:

• Unsubscribe links in all marketing emails
• Text "STOP" to opt out of SMS
• Email us to opt out of all marketing communications

Please don't use our services for:

• Anything illegal
• Harassing our team or other clients
• Sharing our copyrighted materials
• Trying to hack or mess with our systems
• Pretending to be New Heits Fitness or our team
• Violating any laws

We take your privacy seriously! Our Privacy Policy covers:

• What information we collect
• How we use and protect your data
• Your rights regarding your personal information
• How we share data with third parties

Service Disclaimers:

• No guarantee of specific results - everyone's fitness journey is unique!
• Educational purposes only - we're not doctors or licensed medical professionals
• Best effort basis - we work hard for you, but we're human
• Third-party services - we can't control external apps or platforms

Warranty Disclaimer:

Our services are provided "as-is" without warranties of any kind.

Our Problem-Solving Process:

1. Email Us First: [email protected]
2. Phone Chat: (712) 470-1167 during business hours
3. Written Complaint: Formal resolution request
4. Mediation: If we can't work it out directly

Legal Stuff:

These Terms are governed by Iowa state law and federal law of the United States.

Court Jurisdiction:

Any legal disputes will be resolved in Iowa courts.

When We Update:

• We may update these Terms occasionally
• Significant changes will be communicated via email
• Continuing to use our services means you accept the new terms
• You can cancel if you disagree with changes

How We'll Let You Know:

• 30-day advance notice for major changes
• Updates posted on our website
• Email notifications to active clients

These Terms, along with our Privacy Policy and any signed coaching agreements, make up the complete agreement between you and New Heits Fitness.

If any part of these Terms is found to be unenforceable by a court, the rest of the terms remain valid and binding.